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Conditions of sale

General Terms and Conditions
Online Sales Agreement
Provider Identification
The goods subject to these general terms and conditions are sold by ALEXANDER SRL, located at Via E. Lelli, 10, 41011 Campogalliano (MO) ITALY, VAT number 03940710365, hereinafter referred to as the "Provider."
Art. 1
1.1. The term "online sales agreement" refers to the contract of sale relating to tangible movable goods of the Provider, entered into between the Provider and the Buyer within the framework of a distance selling system through telematic tools organized by the Provider.
1.2. The term "Buyer" refers to the natural person who makes the purchase under this contract for purposes not related to any commercial or professional activity they may carry out.
1.3. The term "Provider" refers to the entity as identified above, or the entity that sells goods through the website specified in the following article.
Art. 2
Object of the Contract
2.1. Under this contract, the Provider sells, and the Buyer purchases remotely, using telematic tools, the tangible movable goods presented and offered for sale on the website
2.2. The products referred to in the previous section are described, with specific and detailed indications of their characteristics, in the section of the web portal accessible at the address:
Art. 3
Contract Formation Methods
3.1. The contract between the Provider and the Buyer is concluded exclusively through the Internet in a remote telematic manner, by the Buyer accessing the website, where, by following the procedures indicated therein, the Buyer formalizes the purchase of the goods referred to in section 2.1 of the previous article.
Art. 4
Conclusion and Effectiveness of the Contract
4.1. The purchase contract is concluded following the accurate completion of the registration form by the Buyer – providing consent to the processing of personal data in accordance with the Privacy Policy of the website, by accepting the "Terms and Conditions of Sale" – and the submission of the completed purchase form by the system after selecting the products in the electronic shopping cart. Before finalizing the order, the Buyer will be prompted to review the contents of the shopping cart, with a summary showing the ordering party's details, the selected product prices, shipping costs, any additional charges, payment methods and terms, the delivery address, delivery times, and terms for exercising the right of withdrawal.
4.2. When the Provider receives the order from the Buyer, it will send a confirmation email or display a confirmation and order summary web page, including the details mentioned in the previous paragraph.
Art. 5
Payment and Refund Methods
5.1. Payment by the Buyer can only be made using one of the methods indicated in the purchasing procedure by the Provider.
5.2. Any refunds to the Buyer will be credited using the same payment method chosen by the Buyer at the time of placing the order. In the case of exercising the right of withdrawal, the Provider will refund the purchase price after receiving the return of the goods sold and verifying their condition. The shipping costs incurred for the return of the goods are borne by the Buyer.
5.3. All communications related to payments are made using third-party encryption systems to protect the transactions.
Art. 6
Delivery Times and Methods
6.1. The Provider will deliver the selected and ordered products, according to the methods chosen by the Buyer or indicated on the website at the time of offering the goods, as confirmed in the email referred to in section 4.2.
6.2. Shipping times may vary from the day after the order is placed up to a maximum of 30 (thirty) days from the confirmation date, as required by current regulations. If, for any reason, the Provider is unable to make the shipment within this period, they will promptly notify the Buyer via email to the address provided during the purchasing procedure.
6.3. Upon delivery, the Buyer is required to verify that: a) the number of packages delivered matches what is indicated on the transport document attached to the shipped goods; b) the packaging is intact and has not been tampered with, including any sealing tapes, if present. If the delivered goods show any damage presumably caused during transport, the Buyer can refuse delivery and immediately notify the Provider, who will then make the necessary claims to the carrier and arrange for a new shipment upon receiving the returned contested goods. If the customer decides to accept the goods despite the packaging being seriously damaged and/or tampered with, in order to safeguard their rights, they must notify the courier of the packaging's unsuitability by adding the note "RESERVE FOR GOODS INSPECTION DUE TO..." (indicating the reason for the reservation in question) to the delivery document, of which they should retain a copy.
Art. 7
7.1. All product sale prices are indicated on the website, expressed in euros, and constitute a public offer under Article 1336 of the Italian Civil Code.
7.2. The sale prices referred to in the previous paragraph include VAT and any other applicable taxes. Shipping costs, if applicable, although not included in the purchase price, are indicated and calculated during the purchasing procedure before the order is submitted by the Buyer and are included on the order summary web page, as well as in the summary email sent after completing the purchasing procedure. Customs duties and other customs charges for shipments outside the European Union are the responsibility of the Buyer.
7.3. The prices indicated for each of the products offered to the public are valid until the date indicated in the catalog. Any promotional offers are specifically indicated and marked on the website with the wording "promotional offer," "promotional product," or equivalent designations.
Art. 8
Product Availability
8.1. The Provider, through the telematic system used, ensures the prompt processing and fulfillment of orders. For this purpose, it provides real-time information in its electronic catalog about whether the selected product is available or not, as well as the delivery times.
8.2. If an order exceeds the available quantity, the Provider will notify the Buyer by email whether the product can no longer be reserved or the waiting times to obtain the chosen product, asking if they wish to confirm the order or not.
8.3. The Provider's computer system will confirm the order as soon as possible, sending the Buyer a summary email in accordance with section 4.2.
Art. 9
Limitations of Liability
9.1. The Provider shall not be liable for any disruptions due to force majeure or unforeseeable circumstances.
9.2. The Provider cannot be held liable to the Buyer, except in cases of fraud or gross negligence, for disruptions or malfunctions related to the use of the Internet beyond its control or that of its subcontractors.
9.3. The Provider will not be liable for damages, losses, and costs incurred by the Buyer as a result of the non-performance of the contract for reasons not attributable to the Provider.
9.4. The Provider assumes no responsibility for any fraudulent or unlawful use that may be made by third parties of credit cards, checks, and other means of payment, for the payment of purchased products, provided that the Provider can demonstrate that it has adopted all possible precautions based on the best science and experience of the moment and in accordance with due diligence.
Art. 10
Provider's Obligations for Defective Products, Proof of Damage, and Recoverable Damages
10.1. The Provider cannot be held liable for the consequences arising from a defective product if the defect is due to compliance of the product with a mandatory legal rule or binding measure, or if the state of scientific and technical knowledge at the time when the manufacturer released the product did not yet allow the product to be considered defective.
10.2. No compensation will be due if the damaged party was aware of the product defect and the danger it posed and nevertheless exposed themselves to it voluntarily. Similarly, the Provider is not liable for defects resulting from improper use of the purchased goods, external causes (e.g., impacts, falls, etc.), neglect, and improper use.
10.3. In any case, the damaged party must prove the defect, the damage, and the causal connection between the defect and the damage.
Art. 11
Warranties and Assistance Methods
11.1. The Provider is responsible for any lack of conformity that occurs within 2 (two) years from the delivery of the goods.
11.2. The Buyer forfeits their rights if they do not report the lack of conformity to the Provider within 2 (two) months from the date on which the defect was discovered.
11.3. In any case, unless proven otherwise, it is presumed that any lack of conformity that occurs within 6 months of delivery of the goods already existed at that time, unless such a hypothesis is incompatible with the nature of the goods or the nature of the lack of conformity.
11.4. In the event of a lack of conformity, the Buyer may request, alternatively and at no cost, under the conditions set out below, the repair or replacement of the purchased goods, a reduction in the purchase price, or the termination of this contract, unless the request is objectively impossible to fulfill or excessively onerous for the Provider. Goods showing clear signs of tampering or defects caused by improper use or external agents not attributable to manufacturing defects are not covered by the warranty.
11.5. The request must be made in writing, by registered mail with return receipt, to the Provider, who will indicate their willingness to accept it – or the reasons preventing them from doing so – within 7 (seven) working days of receipt. In the same communication, if the Provider accepts the Buyer's request, they must also indicate the methods of returning or replacing the defective goods, as well as the expected timeframe for returning or replacing the defective goods.
Art. 12
Buyer's Obligations
12.1. The Buyer undertakes to pay the price of the purchased goods in the manner and within the terms specified in the contract.
12.2. Once the online purchase procedure is completed, the Buyer agrees to print and retain this contract received by email as an attachment to the order confirmation.
12.3. The information contained in this contract has also been reviewed and accepted by the Buyer – who acknowledges this – before confirming the purchase, through telematic procedures.
Art. 13
Right of Withdrawal
13.1. The Buyer has the right to withdraw from the contract entered into, without any penalty and without specifying the reason, within a period of 14 (fourteen) days from the date of receiving the purchased goods.
13.2. If the Buyer decides to exercise the right of withdrawal, they must notify the Provider by sending a registered letter with acknowledgment of receipt to the address Via E. Lelli n.10, 41011 Campogalliano (MO), in advance via email to, provided that this communication is confirmed by sending the aforementioned registered letter with acknowledgment of receipt within 48 (forty-eight) hours. The stamp affixed by the post office on the receipt shall be decisive.
13.3. The Buyer must return the goods to the Provider – at their own expense – no later than 14 (fourteen) days from the date of notifying the withdrawal. In any case, in order to be eligible for a full refund of the price paid, the goods must be returned intact, in their original packaging, and must not have been used by the Buyer.
13.4. For the exercise of the right of withdrawal, the Buyer is responsible for the direct costs of returning the goods to the Provider.
13.5. The Provider will refund the price paid by the Buyer after receiving the goods subject to the withdrawal, subject to the conditions set out in section 13.3 to obtain the aforementioned refund.
13.6. Upon receiving the registered letter in which the Buyer communicates the exercise of the right of withdrawal, the Parties to this contract are released from their respective obligations, except as provided in the previous sections of this article.
Art. 14
Privacy Protection and Treatment of Buyer Data
14.1. The Provider protects the privacy of its customers and guarantees compliance with the processing of personal data in accordance with the provisions of the privacy regulations referred to in GDPR 679/2016.
14.2. The personal and tax data acquired by the Provider, the data controller, are collected and processed in accordance with the Privacy Policy of the website.
Art. 15
Communications and Complaints
15.1. Written communications to the Provider and any complaints will be considered only if sent by email to the following address: The Buyer agrees to provide their residence or domicile address, telephone number, and email address in the registration form on the website where they want the Provider's communications to be sent.

Art. 16
16.1. This document is prepared in two versions: Italian and English. In case of discrepancies in the translation, the Italian language version shall prevail.


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